Bottom Line: Some items cannot be returned under any circumstances.

• Shipping charges
• Coupons, discounts, promotional items
• Used, damaged, or soiled items
• Opened or unsealed packaged goods
• Fabric yardage / cut-to-length materials
• Custom-made or personalized items

Bottom Line: Fabric must be fully inspected before cutting; cut fabric cannot be returned.

All fabric and yard goods must be fully unrolled and inspected upon receipt. Claims cannot be accepted once fabric has been cut, washed, altered, or processed.

Bottom Line: Standard items incur a 15% restocking fee; custom items may incur up to 50%.

• Refunds issued to original payment method unless otherwise agreed
• 15% restocking fee on approved returns/exchanges
• Up to 50% restocking fee for custom items
• Shipping charges are non-refundable
• Refund processed only after items are received and inspected

Bottom Line: Returns must be approved before shipping anything back.

1. Email sales@nusso.com within 30 days
2. Receive your Return Merchandise Authorization (RMA) number
3. Ship items back using a tracked and/or insured method
4. Only items listed on the RMA will be accepted
5. Inspection may take up to 5 business days

Bottom Line: Items must be unused, clean, and in original packaging.

• No signs of wear, damage, or use
• Original packaging required
• Items must be packed securely to prevent damage in transit

Bottom Line: Failed inspections cannot be refunded.

If a return does not meet policy requirements, we will:

• Provide photos and a written explanation
• Issue no refund
• Allow customer to retrieve the item (shipping at customer’s cost) or authorize disposal/restocking
• Offer alternative solutions when possible

Bottom Line: Return shipping is the customer’s responsibility.

• Shipping costs are non-refundable
• Customer pays all return shipping expenses
• We are not responsible for returns lost or damaged in transit
• Tracked/insured shipping strongly recommended